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103: Salon / Spa Business

Part 1
Horizontales
The best time to ask client for referrals is when the client is at their :
Uses a set business plan provided by a parent company
Relevant client attributes and characteristics combined with the financial value of the client is called:
What you should do if asked any discriminatory question during an interview?
This is NOT considered a job benefit, only a regular expected compensation for working at your job
Word to describe client that requires information about ingredients and product application prior to buying
Food, beverages, magazines and umbrella racks are all examples of customer:
Verticales
A collection of your creative work or documents you make to show your clients or potential employers
Which of the S.M.A.R.T. goals is best for tracking your progress?
When handling a client complaint, you can turn a negative experience into a positive one by using:
A way to raise the average ticket price without having to increase the price of the services
The atmosphere or aura of one's surroundings; the feeling of a place
Showing that you LOVE what you do!