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mediation crossword

1 to 4 Family 
Horizontales
The settlement of a dispute by mutual concession
All Information exchanged during mediation should be kept private
Given at the beginning of Mediation by the Mediator
A trained person who is neutral that assists participants during mediation to process to reach mutually agreeable solutions
This involves identifying sounds of speech and processing them to gain information that becomes the basis for being able to come to a resolution LISTENING
Verticales
When you agree to mediate where you are not interrupting another speaker and avoid inflammatory language
A private meeting in which the Mediator will meet with the parties individually
When both parties come to an agreement and the agreement is reduced to writing
What is another name for informal mediation
Feeling’s people have that usually result form and contribute to conflict
What is the best alternative to a negotiated agreement