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Panda Express Crossword

Horizontales
This is to be done within 3 seconds of the call
When providing information to the guest we want to meet ________
This is done before closing the call
A flavorful word
Ensuring that the order was taken down correctly
To avoid dead air
The mascot for the restaurant
You can find the items that we serve on this
"Okay, I'm going to go ahead and ______ you to the restaurant to further assist you with your order."
You must gain the guests permission in order to take this action
Verticales
One of our most popular items
This is to be avoided on all calls
This is to be maintained throughout the interaction with the guest
This is done at the beginning and end of a call
The use of this strengthens the call and builds the connection with the guest
An item available to sell to the guest
Another flavorful word
Asking questions to the guest that assess the guests needs correctly
Ensures the guest has what they need for their event
This is done after 60 seconds of number 20 in the puzzle!