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Chapters 2, 3 & 4

Horizontales
The daily maintenance of cleanliness by practicing good, healthful habits.
Fulfilling one's potential.
The science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient and safe.
The most important part of the service, communication with the client that determines client's needs and how to achieve the desired results.
An unhealthy compulsion to do things perfectly.
The act of successfully sharing information between two people or groups of people so that the information is understood.
Restating and confirming what the client said so they know you were listening and understand what was said.
The process of caring for parts of your body and maintaining an overall polished look.
Establishes the purpose and values for which an individual or institution lives or works by.
Putting tasks on your to do list in order of most important to least important.
Putting off until tomorrow what we can do today.
Verticales
Involves your posture and the way you walk or move.
Also known as Tact, is the ability to deliver truthful, sometimes even critical or difficult messages in a kind way.
Client's permanent progress record of services received, results, formulations and products used during the service or purchased. Helps protect the school or salon from legal action.
The moral principals by which we live and work.
The conscious act of planning your life, instead of just letting things happen.