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Policy

Call- Taking Policy
Horizontales
Attempt to call back a cellular caller. If there is no answer the CO shall ___ make any additional attempts to contact or leave a message.
Priority Dispatch has __ basic components.
___ addresses specific chief complaints until responders arrive.
Unconscious, Chest Pain, Hemorrhage and Breathing Problems.
Silent conversation gaps on the CO's part are often perceived by the caller as CO indecision or_____.
Operator questions are in __ font.
A completed suicide should be processed with the _____ protocol in EPD.
___ consist of basic and advanced life supports, crime scene preservation and safety principles.
Verticales
To take control of the call, you should speak in a clear and _____ voice.
A CO must ___ the contact number for the caller in case the text becomes disconnected.
____ are words in the protocols contained within parenthesis.
A caller expects to be taken seriously and treated _____.
Description Essentials are in _____.
A traffic accident with injuries is processed with ___.
The CO should demonstrate ____ to impart reassurance, understanding and cooperation to the caller.