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Chapter 6

Training and Development: Kristina and Naida
Horizontales
____ Testing is the process of previewing the training program with potential trainees and managers with other customers
____ outcomes is if the trainees were asked about their attitudes on a survey
ROI is used to determine _____
___ Evaluation determines the extent to which trainees have changed as a result of participating in training program
Validity ___ are factors that will lead an evaluation to questions
Training ____ are benefits that the company and the trainee receive from training
____ outcomes is to determine the degree to which trainees are familiar with the principles, techniques and processes emphasized in the training program
____ Evaluation takes place during program design and development
_____outcomes is collected at the programs conclusion
Verticales
Training ____ index (TQI) collects data about training department performance
Skill based ____ is the extent to which trainees have learned skills can be evaluated by observing their performance in work samples
Training outcomes or ___ measures that the trainer and the company use to evaluate the training programs.
Evaluation ____ is important to recognize the limitations of choosing to measure only reaction and cognitive outcomes
Training ____ is the process of collecting the outcomes needed to determine if training is effective
_____ analysis involves dollar value of training
Post test only, pretest/ post test, pretest/post test with comparison group, time series _____ Solomon four group are all types of evaluation design
Return on expectations or ____ is the process through which evaluation demonstrates to key business stakeholders that their expectations about training have
Evaluation ____ is collection of information; whom, what, when and how