From Chapter 9 149-157. Use hints on back. No spaces inbetween words.
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Horizontales
The tension that arises between opposing relational needs.
Hints at the true meaning of the conversation that can be found in the setting of the communication.
Insulting a person through name-calling, sarcasm, hostility, mockery, sneering, eye-rolling, etc,; complete dismissal the person and their argument.
Communication situations in which the interaction is governed by clearly expressed expectations.
Attacking someone's personality, character, or style in an attempt to make the person wrong rather than their argument wrong.
Tension that addresses our desire for things to remain relatively constant, expected, and with no suprises against the need to have new experiences, variety, and change.
Verticales
A state of disagreement, hostility, discord, or argument that can exist between people when they believe their needs, beliefs, or characteristics are irreconcilable.
Tension between wanting to be independent and staying connected to others.
Tension regarding shared personal information
Playing the victim in an attempt to divert an attack or perceived attack; making excuses, blaming the other person for your behavior, taking the smallest correction as a personal attack.
One of the most common causes of conflict, in which both people want something different.
Ignoring the other person's argyment completely, refusing to acknowledge the opponent's attempts at communication, muttering to yourself, changing the subject, leaving the situation as a conflict strategy.
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