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Chapter 4

Horizontales
The phase number of exploring possibilities of initiating a consulting relationship
Consultant is viewed as being more expert in the consultee's opinion
Document that provides mutual understanding of the consultation process and clarifies r oles and responsibilities.
The term for determining what a organization has done so far to solve its perceived problems.
This type of consultant deals with pre-entry issues related to the organization.
Consultants who achieve ________ entry relatively quickly can be said to be "working smart".
Consultee views praise from teh consultant as rewarding
Verticales
Consultant is viewed as being more expert in the consultee's opinion
The distinct stage of Consultation where relationships begin to develop
Consultee views the consultant's attempt to help as appropriate to the consultant's role
This type of consultant enters issues for the first time every time they work with a new organization.
________ entering the system begins when the consultant first comes into contact with the members of the organization.
Consultee is fearful of confrontation by the consultant