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Chapter 6

Horizontales
Injuries large or small, caused by the use (including nonuse) of a drug; can be as harmless as a drug rash or a serious as death from an overdose; the two types of ADEs are those caused by errors and that occur despite proper use
Physician who represents a department or service and sits as a formal member of the executive medical staff committee; responsible for all of the medical operations of a hospital department and may also oversee residency training program
Physician responsible for overseeing a component or sub-department of a hospital service-for example, a radiologist who is chief of the nuclear medicine service
Physician responsible for the medical operation and quality of a hospital department or service; also responsible for providing input regarding policies and procedures and day-to-day operations of the department
Services providing the components of patient care that collectively support the physicians plan for diagnosis and treatments
Failure to complete a planned action as intended or the use of a wrong plan to achieve an aim; can be related to an incorrect diagnosis, equipment failure, infection, or a misinterpretation of an order
Management of quality in the workplace from a perspective of total involvement of every employee with a strong focus on process measurement and control
Independent not-for-profit organization that evaluates and accredits more than 17,000 health care organizations and programs in the united states and is the nations primary standard-setting and accrediting body in health care; TJC standards focus on improving the quality and safety of patient care provided by health care
Verticales
Ancillary department of the hospital responsible for recruiting, selecting, supporting, and compensating employees; developing and maintaining skills, quality, and motivation; collective bargaining; and occupational health and safety
Process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement, designing and developing cost effective and ethically justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and non-financial results
Organization of a hospital or medical clinic that provides diagnostic imaging through medical technologies such as x-ray examination, fluoroscopy, computed tomography, interventional radiography, magnetic resonance imaging, mammography, nuclear medicine, and ultrasonography
Statement of an organization that summarizes its intent to provide service in terms of the services it offers, the intended recipients of services, and a description of the level of cost
Unit of the hospital with specific functions or specialized skills such as housekeeping, surgery, radiology, or accounting