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Nonverbal Communication & The Listening Process

Horizontales
A system of symbolic behaviors that includes all forms of communication except words.
A physical and psychological process that involves acquiring, assigning meaning, and responding to symbolic messages from others
The process of retaining or recalling information
The act of picking up some type of stimulus through the senses such as hearing.
Decoding the symbolic message received from others and then interpreting and assigning a personal meaning to that message.
Nonverbal communication has distinct cultural nature
Nonverbal communication depends on the situation in which it occurs.
Any obstacle that blocks communication
Verticales
Anything that interferes with a message.
The listener's internal emotional and intellectual reaction to a message.
Nonverbal communication is often sent and received of a subconscious level.
Meaning is open to interpretation and often confusing
The act of choosing consciously or subconsciously to focus your attention on verbal or nonverbal stimuli.