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11BM - U2 AOS2 KK1 back (KPIs)

Horizontales
A b___ is the standard against which KPI data can be measured.
Net profit figures are the numbers found in a business’ i___ s___ that show the business’ net profit, the amount of money remaining after all the business’ expenses are deducted from its revenue. Net profit figures are a key performance indicator.
E___ is the extent to which a business achieves its stated objectives.
Rates of staff ___ is a key performance indicator that expresses as a percentage the number of workers who do not attend work when they are scheduled to do so.
Key performance indicators (KPIs) are s___ c___ a business can use to evaluate the performance of a particular area of the business by measuring this area’s efficiency and/or effectiveness.
L___ o___ w___ is a key performance indicator that measures the amount of unwanted or unusable resources (ie, waste) created by a business’ production process.
A business’ percentage of ___ (two words) is a key performance indicator that expresses as a percentage the business’ proportion of total sales in a specific market or industry.
Rate of productivity g___ is a key performance indicator that measures change in a business’ productivity over a given time period (eg, in one year compared to in a previous year).
Number of ___ (two words) is a key performance indicator that measures the amount of unplanned events occurring in a business’ work environment (ie, workplace) that have resulted in personal injury and/or property damage, and have been reported to the business’ management.
Number of ___ (two words) is a key performance indicator that measures the amount of customers who have contacted a business – verbally or in writing – to express their dissatisfaction with the business’ performance.
Verticales
Level of staff ___ is a key performance indicator that measures the number of workers a business needs to replace in a specific time period, due to the workers leaving the business.
E___ is how well a business is using its resources to achieve its stated objectives.
___ (three words) is a key performance indicator that measures the amount of goods and/or services sold by a business in a specific time period (ie, the amount of goods and/or services transferred by a business to customers in return for a monetary payment).
Number of ___ (two words) is a key performance indicator that measures the amount of requests a business’ webserver receives for a file (such as a web page or image) in a specific time period.
P___ is a measure of the amount of outputs produced by a business’ operations system, as compared to the amount of inputs used in the business’ production process.