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Accommodation Sector - Test #2 Review

Horizontales
Major factor impacting today's accommodation industry.
Department that cleans, maintains and restages the hotel every single day.
Room rate that is used for groups.
Sector that historically has had a major impact on the evolution of the accommodation industry.
________ Services department includes Valet and Concierge.
Form of rental agreement between a hotel and a unaffiliated restaurant.
Highest rate that a hotel assigns to a guest room.
Hotel package plan that includes a full hot breakfast.
Room consisting of a bedroom space and a separate living area usually divided by a wall.
Acronym for markets often assigned to hotel sales personnel.
Action taken by a hotel when overbooked and cannot accommodate a guaranteed reservation.
The Banquet _________ is in charge of the banquet staff.
Verticales
Hotel package plan that does not include meals.
Type of rate for guests who do not stay overnight – usually from 9am to 4pm.
An event bar where the alcoholic drinks are paid for by the guests.
A hotel suite used for socializing especially for business groups.
Often completed behind the scenes making sure the physical aspects of hotel are running properly.
Type of reservation that ensures the hotel receives payment even if the guest does not show up.
Accounts for 70-90% of all room service orders.
An event bar where the alcoholic drinks are paid for by the host.
Guest room with 2 occupants.
Form of signage used to accommodate guests with a special need.
Manager responsible for day-to-day hotel/resort operations.
Popular platform of short-term rental.
A guestroom with 4 occupants.