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Chapter 29 - Risk Management

Horizontales
According to the __ of Frauds, all contacts for real estate must be in writing to be enforceable.
__ involves taking steps to reduce the probability or the severity of a potential loss.
A company procedures __ should spell out how to handle every aspect of the company’s business that agents and brokers need to know.
__ is the chance of losing something.
__ is an unlawful practice of mixing escrow funds with the agency's operating funds.
__ of risk means entering into an activity in spite of known risks and taking full responsibility for the consequences.
The duty to exercise skill, care and __ means that licensees may not be casual or negligent in their actions.
The duty to maintain __ generally survives the termination of a listing agreement into perpetuity.
The primary method for transferring the professional liability risks of brokers, managers, and licensees is Errors & __ (E&O) insurance.
Risk __ is a structured approach to dealing with the uncertainties and consequences of risk.
__ specifically prohibits any fee or kickback paid to a party for a service when the party has not actually rendered the service.
State laws require licensees to document __.
Proper disclosure to customers primarily concerns agency, property condition, and __ hazards.
An unlawful __ is created when one company becomes the only supplier of a product or service by getting rid of competition via secret agreements with other companies.
Verticales
In preparing a Comparative Market Analysis, licensees should guard against using the terms “appraisal” and “__,” which are reserved for the use of certified appraisers.
__ forms save time and protect against the unauthorized practice of law.
__ is the first line of defense against risk.
In most states, a listing agreement is enforceable only if it is in __.
__ means passing the risk to another party, by contract or other means.
__ is an illegal act of appropriating escrow funds for payment of an agency's operating expenses.
__ includes refraining from an activity that carries risk.
__ may be made in writing or verbally and may or may not require written acknowledgment from the receiving party.
__ provides evidence of compliance with laws and regulations.
Workers' __ insurance is for hospital and medical coverage for employees injured in the course of employment, mandated by state laws.
__ bond coverage is for losses resulting from criminal or negligent acts of an employee.
__ insurance coverage is for specific risk, such as theft, vandalism and burglary.
Conflicts of interest arise when an agent forgets to put the best interests of a __ ahead of those of everyone else.