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10

Horizontales
The project manager speaks with these people about the project.
These silent cues include facial expressions, hand gestures, and body language that convey messages and contribute to communication, accounting for approximately 55 percent of the overall communication process.
A grid that maps stakeholders based on their influence over the project relative to their impact on project execution. (Two words)
Any obstacle that hinders the exchange of information.
The receiver actively participates in the listening process by paying attention to visual cues from the speaker, considering paralinguistic cues, and posing relevant questions. (Two words)
A communication approach that allows stakeholders to retrieve information from a central repository at their discretion, suitable for large stakeholder groups seeking periodic project updates, such as a project website.
The individual receiving the communicated message.
The primary and most effective mode of communication where two or more parties actively exchange information, including status meetings, ad hoc meetings, phone calls, and videoconferencing.
A subsidiary plan in project management that outlines the stakeholders requiring specific information, identifies information providers, establishes information delivery schedules, and designates approved communication methods.
A device (e.g., fax machine) that encodes the message being transmitted.
A device (e.g., fax machine) that interprets a message as it is received.
The individual responsible for initiating and transmitting the message.
Verticales
A communication approach where the sender distributes information to the receiver without seeking immediate acknowledgment or confirmation, examples include letters, faxes, voicemail messages, and emails.
The device or technology employed to convey a message.
Anything that disrupts or interferes with the effective transmission of a message.
The receiver actively participates in the listening process by providing feedback, asking questions, seeking clarification, and demonstrating signs of confirmation to ensure effective communication. (Two words)
A report illustrating the project's performance, often relying on earned value management and including reports on cost and schedule variances.
Distracting conversation, noice.
The receiver's answer that they have received a message, indicating receipt without necessarily implying agreement with the message.
The use of pitch, tone, and voice inflections by the sender to influence the conveyed message.
The sender's action of seeking confirmation from the receiver to ensure their comprehension of the message, often through direct queries, clarification questions, or other confirmation methods.
Documentation of successful and unsuccessful project implementation practices and experiences, collected throughout the project by the entire project team. (Two words)
Factors that restrict the project management team's communication options, such as geographical constraints, incompatible communication software, or limited technology resources.
These can be for status, information, review, and free lunches.