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12BM - U4 AOS2 KK5-KK6

Horizontales
An example non-financial incentive is i____ recognition.
Support helps overcome employee resistance to change by helping to d______ the fear and/or stress a business’ employees may feel as a result of the change.
An example non-financial incentive is f____ recognition.
E_______ aren’t the only restraining force in businesses (ie, the only source of resistance to change).
High-risk strategies are practical tactics a business can use to attempt to q______ overcome employee resistance to change in a manner that, if implemented poorly, may generate negative outcomes in relation to the business change.
The _______ low-risk strategy involves a business giving its employees an active role in the change process by providing the employees with increased authority and responsibilities during the period of business change.
Six strategies to overcome employee resistance are listed in the study design: four low-risk ones and two high-risk ones. You must have a reliable way to remember these six strategies. One option is the S______ C______ acronym.
Threat helps overcome employee resistance to change due to employees wanting to avoid the h_____ that may or will be imposed on them if they resist the business change.
The _______ low-risk strategy involves a business providing employees who support the business change with financial and/or non-financial rewards.
The 'selection information' type of manipulation involves a business’ manager telling the employees the positive consequences of the business change while intentionally h_____ the negative consequences.
Two-way communication helps overcome employee resistance to change by increasing the likelihood that each employee will feel that they have a strong u________ of key information relating to the business change, such as what the change is, how it will occur and why it will occur.
An example financial incentive is a p___ r_____.
The 'exaggerate the truth' type of manipulation involves a business’ manager intentionally e_______ the positive consequences of implementing the business change and/or the negative consequences of failing to implement the business change.
An example financial incentive is a b_____.
Verticales
Low-risk strategies are practical tactics a business can use to attempt to overcome employee resistance to change in a manner that is likely to generate p______ outcomes in both the short and long term.
The ______ low-risk strategy involves a business providing its employees with assistance – such as counselling, mentoring and training – during the period of business change (ie, assistance in moving from the current state to the new one).
The 'overwhelm' type of manipulation involves a business' manager intentionally creating c________ that are likely to overwhelm an employee, and thus increase the likelihood of the employee accepting the business change.
Employees are the only restraining force in the study design in relation to which you must learn specific s_______ that can be used to overcome the force.
The ‘selective information’ type of manipulation helps overcome employee resistance to change by resulting in employees believing the business change will promote their interests to a greater extent than is the case in r_______.
Increasing the number of employees who feel they have a strong understanding of key information relating to the business change, and readily addressing misunderstandings or gaps in knowledge relating to the business change, should both help overcome employee resistance to change by leading to employees feeling l___ fear and/or stress as a result of the business change.
The ______ high-risk strategy involves a business forcing its employees not to resist a business change on the basis that, if they do resist, the business may or will harm the employees, such as by terminating their employment.
The _________ low-risk strategy involves a business maintaining open and honest two-way sharing of information about the business change throughout the period of change.
Empowerment helps overcome employee resistance by helping to generate amongst the business’ employees a sense of o________ towards the business change, and thus a commitment to carrying out the change (ie, empowerment helps increase the number of employees who ‘buy in’ to the business change).
Two-way communication also helps overcome employee resistance to change by enabling employees to readily address any misunderstandings or g___ in knowledge they have in relation to the business change via asking their managers questions relating to these misunderstandings or gaps.
The ________ high-risk strategy involves a business exerting undue influence over its employees in a manner that may be deceptive, in order to get the employees to support the business change.
Empowerment also helps overcome employee resistance by making the business’ employees feel that the business’ managers have c_______ and trust in the employees, a feeling that tends to increase staff motivation levels.
An example financial incentive is a g____ c____.
Exactly how the manipulation strategy helps overcome employee resistance to change depends on the n___ of the manipulation.
High-risk strategies are practical tactics a business can use to attempt to quickly overcome employee resistance to change in a manner that, if implemented poorly, may generate negative outcomes in relation to the business change. This is particularly the case in the l____ term.