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11BM - U2 AOS2 KK1 key background (KPIs; part 3)

Horizontales
Replacement staff members may be unable to work at the same rate as absent staff members, due to replacement staff members being less f_____ with the work tasks of the absent staff members.
Staff turnover can have a negative impact on a business’ reputation amongst its current and (potential) future c_____ and staff.
An increase in productivity can result in a business’ c___ o__ p______ decreasing.
Staff absenteeism r______ a business’ productivity.
P_____ is a measure of the amount of outputs produced by a business’ operations system, as compared to the amount of inputs used in the business’ production process.
Staff can be absent from work for reasons that relate to staff satisfaction, such as attending interviews at other businesses or ‘chucking a s____’.
Rate of productivity g_____ is a key performance indicator that measures change in a business’ productivity over a given time period (eg, in one year compared to in a previous year).
An increase in productivity can maintain or i_____ a business’ reputation.
Number of c_____ c____ is a key performance indicator that measures the amount of customers who have contacted a business – verbally or in writing – to express their dissatisfaction with the business’ performance.
A high rate of staff absenteeism can have a negative impact on a business’ reputation, particularly amongst members of the general community who could become s____ in the future.
Businesses tend to want to decrease their number of customer complaints because these complaints can have a negative impact on a business’ r______ and thus, ultimately, also the business’ net profit figures.
Rates of staff a______ is a key performance indicator that expresses as a percentage the number of workers who do not attend work when they are scheduled to do so.
Staff turnover can decrease the m________ l____ of a business’ workforce.
An increase in productivity can result in a business’ products being r_____ f__ s______ quicker
Verticales
When a staff member is absent, the business is simultaneously p_____ for the replacement staff member and the absent staff member (eg, via sick leave entitlements).
An increase in productivity can maintain or increase a business’ c_____ a________.
Staff can be absent from work for various reasons that don’t relate to staff satisfaction, such as being s___ or having significant family commitments (eg, a wedding).
One way to increase a business' productivity is to use the same number of inputs to produce more o______.
The more productive a business is, the more p____ the business tends to be.
Replacing staff is time-consuming and e______, due to the advertising, selecting, recruiting and training associated with carrying out these replacements.
Level of staff t_____ is a key performance indicator that measures the number of workers a business needs to replace in a specific time period, due to the workers leaving the business.
One way to increase a business' productivity is to use fewer i_____ to produce the same or more outputs.