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11BM - U2 AOS2 KK1 key background (KPIs; part 1)

Horizontales
Website hits enable a business to engage with its s_________.
A business can use KPI data to determine whether there’s a n____ for business change in relation to a particular area of the business.
A business can use KPI data to measure whether a r_____ business change has increased the performance of the area of the business targeted by this change (ie, to measure whether the business change has been successful).
KPIs provide d___ that can drive (ie, encourage) business change.
E_____ is how well a business is using its resources to achieve its stated objectives.
A business’ e_______ environment is outside the business.
Number of s_____ is a key performance indicator that measures the amount of goods and/or services sold by a business in a specific time period (ie, the amount of goods and/or services transferred by a business to customers in return for a monetary payment).
Key performance indicators are s_______ c_______ a business can use to evaluate the performance of a particular area of the business by measuring this area’s efficiency and/or effectiveness.
Waste minimisation helps decrease a business’ costs of p________, and thus reduce the sales price for customers.
Number of w_______ a______ is a key performance indicator that measures the amount of unplanned events occurring in a business’ work environment (ie, workplace) that have resulted in personal injury and/or property damage, and have been reported to the business’ management.
Verticales
L____ o_ w______ is a key performance indicator that measures the amount of unwanted or unusable resources (ie, waste) created by a business’ production process.
In the context of business, c_____ is any alteration in the internal or external environment in which a business operates.
E______ is the extent to which a business achieves its stated objectives.
A b______ is the standard against which KPI data can be measured.
Workplace accidents can decrease a business’ p_______ and thus, ultimately, the business’ net profit figures.
B____ c______ is the adoption of a new idea or behaviour by a business.
Generally, the larger a business’ number of sales, the higher the business’ n__ p____ f_______.
Number of w______ h__ is a key performance indicator that measures the amount of requests a business’ webserver receives for a file (such as a web page or image) in a specific time period.
A business’ i______ environment is within the business.