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12BM - U3 AOS3 KK6 (incomplete)

Horizontales
• If a business is meeting the ISO 9001 standard, it can advertise itself as being ISO 9001 c______.
In QC, standards of quality tend to be set i_________.
Generally, customers base their purchasing decisions on quality and s____ p______.
The International Organization for Standardization (____) is an independent international body that sets the ISO 9001 standard.
Businesses with a reputation for high-quality products at (relatively) low sales prices have a ________ (two words) over their rival businesses.
The _______ (two words) standard provides criteria for a quality management system.
If a business’ products have been certified by a reputable independent body (such as ISO), consumer confidence in the quality of the business’ products may increase, thereby increasing the likelihood of the products being purchased (particularly as compared to the products of a c______ who hasn’t been certified).
QC isn’t used to inspect every product produced by a business. Instead, QC is used to inspect a _______ of sample products.
One purpose of quality management strategies is to ensure that the business’ operations system strictly conforms to applicable s________.
Quality ________ involves a business using a proactive system to ensure that, throughout the business’ production process, standards set by an independent body are met.
‘________ (three words)’ is a product’s quality, as compared to substitute products.
A good or service’s ______ for its stated purpose is the extent to which the good or service achieves the reason for which it was designed.
One purpose of quality management strategies is to minimise w______ and defects in production.
Verticales
One purpose of quality management strategies is to promote c______ in an operations system’s final output.
QC can be regarded as a s____ of a business’ QA activities.
QC is _______ because it detects defects in products that have already been produced.
A service business can measure customer service accuracy, speed and courtesy. One way to do this is via a _________ (two words).
Quality ______ involves a business using inspections at various points in its production process to ensure that the business’ products meet predetermined standards, with unsatisfactory products being reworked or discarded.
A good or service’s ‘______’ is its degree of excellence and fitness for its stated purpose.
In theory, if a business’ production process is meeting the standards set by a reputable independent body, no d_______ will arise in the business’ products.