In FY16, TAM SAM hour load increased above 1,600 by _______ hours per year?
Critical function Specialist play in ROI and Capacity Planning?
What is the biggest expense for Premier Service Center?
What activity is used to hold vendors accountable for SLAs and KPIs?
FY16 YTD thru P6, Education Services ROI is _____ % vs. a 65% Premier target.
In an Outcomes Vendor Model, who determines how many resources are hired to meet SLAs?
IDS remediation for over consuming SMS&P SAM hours?
Labor logging reporting accuracy is dependent on correct usage of _______?
For Dec 2015, what is the highest value Service category for Consulting Services?
Per budget, how many vendor head count are funded in H2 for Consulting Services?
ROI calculation expense components for Education Services include FTE headcount, vendor headcount, ______ and Instructor hours?
Which workshop modality provides the highest ROI?
Verticales
What is the biggest expense for Education Services?
Return on Investment
Target user audience for Consulting Services?
In 2015, which month did Consulting Service move from MACH model to Vendor model?
In what vendor model does Microsoft not provide daily direction, control over work, nor management of resources?
ROI = _____ minus Expenses
Why?
Consulting Services partners with Resource Managers, ITSM Managers and the ______.
Critical business health indicator is Actuals vs _______?
Why is ROI a key indicator of business success?
FY16 YTD Engagement Manager Adoption thru P6 is ______ %.
Who is the USSC Finance Manager?
As of Dec 2015, how many FTE resources are used in Premier Service Center ROI calculation?
For FY16, what is the average seating count target for the OE Remote offerings?
How many times a year do the PMs submit forecast adjustments to Finance?
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It prints on two pages.
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