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AIRS CRS Test Prep Crossword

Definitions and key concepts for the AIRS Community Resource Specialist exam.
Horizontales
Building a relationship with an inquirer.
Specialists need to recertify every ___ years.
Age, gender or military status, for example
Listening style that emphasizes feelings.
Checking in with someone to verify they were able to get assistance.
A large-scale emergency that disrupts how a community functions.
Verifying someone's situation in order to search for services.
Repeating what someone said.
Providing assistance in a way that honors diverse communities.
The R in I&R
A set of skills to help someone be a more sensitive, compassionate and objective listener.
Questions that usually only need one or two word responses.
Notes that describe what happened during an interaction
Providing tools/information to persons so they can get assistance.
Verticales
How services are delivered to clients.
A document that defines values and standards of conduct for staff members.
Interceding for someone so they can receive a service or benefit
A series of codes that allow specialists to search for services.
Providing clients will full range of options to make a decision.
Calls that have an element of immediate risk.
Something specialists document when no services are available in a community.
The I in I&R.
A person who is angry, upset or uses disrespectful language
How many hours are needed to recertify?
A difficult, but responsible answer when no services are available
Questions that allow persons to provide a lengthy answer.