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Ch. 7: LISTENING

Horizontales
A ______ refers to an individual who regularly reads other people's words but rarely if ever contributes to the conversation in support groups or other online communities
____________ refers to the tendency to respond with silence and lack of facial expression. It often signals a lack of interest in what the speaker is saying.
The use of interruptions to take control of a conversation.
________ listening refers to listening in order to experience what another person is thinking or feeling.
_______________ refers to the use of feedback behaviors to give the false impression that one is listening.
The tendency to disrupt listening to internally debate a speaker’s point and formulate a reply while the person is still speaking.
This style of listening emphasizes intellectual challenges which can include identifying inconsistencies and logical errors while others speak.
Verticales
The tendency to listen only to what one wants to hear.
The practice of evaluating the evidence for a claim.
The tendency not to listen to anything with which one disagrees.
When you're swamped with texts, tags, and tweets, you experience what researchers call ______________ ________, which reduces your ability to attend to those messages adequately.
_______ ____ refers to daydreaming during the time not spent listening.
_____________ listening refers to the process of listening to learn something.
Tricks that can improve short- and long-term memory through several different forms.
The model of effective listening that involves hearing, understanding, remembering, interpreting, evaluating, and responding.
The tendency for dramatic, shocking events to distort one's perception of reality.
________ listening refers to listening with the goal of evaluating or analyzing what one hears.