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COMS 246 CH5

Horizontales
Is impolite messages delivered in response to suggestions, criticism, or perceived slights.
Your responses should relate to what others have said to you. Do not be off topic in your communication.
Language that presents people, ideas, or situations as polar opposites. This exaggerates differences and overgeneralizes.
Mental maps describing how encounters will unfold.
For a message to be understood this principle requires the message to be informative, honest, relevant, and clear.
Vivid language that conveys emotions. This can lead to positive or negative reactions. Think about words like “devastated, “crushed,” “it’s terminal.”
Is done to provide a sense of relief; releases stress and tension and is seen as cathartic.
The SINGLE most important characteristic of the cooperative principle. Don’t disclose if you are unsure, if you have doubts.
Is fear or anxiety associated with interaction.
Misperceiving the thoughts, feelings, or beliefs expressed in another's verbal communication.
To present all information that is relevant and appropriate for the situation
Verticales
Emphasizes inclusion
Emphasizes ownership of your feelings, opinions, and beliefs.
Creates social bonds between people, or it is done for impression management. “I want you to think I am cool, so I will swear.”
Occurs when people deliberately use uninformative, untruthful, irrelevant, or vague language for the purpose of misleading others concealment is most common.
leads to a lack of clarity.
_______ aggression is the tendency to attack others' self-concepts rather than their positions on topics of conversation. Can evolve into bullying.
Critical in maintaining relationships.
_______ verbal communication that is easily understood and takes ownership with "I" language while using "we" language to include others.
Places the focus of attention and blame on other people.
Be straightforward, choose your words carefully, and consider others’ feelings.